We get it — sometimes things don't work out the way you planned. Here's exactly how cancellations and refunds work at HostPeppy, with no surprises and no fine-print traps.
At HostPeppy, we genuinely want you to be happy with your hosting experience. If something feels off — maybe the speed isn't what you expected, or the features don't quite match your needs — we'd much rather part as friends than keep you locked into something that isn't working.
That said, hosting isn't a try-before-you-buy service for everyone. We have to draw some lines to keep things fair for our team and our infrastructure. This page explains where those lines are, what you can expect back, and how to go about it.
By purchasing any service from HostPeppy, you agree to these cancellation and refund terms. If anything here doesn't sit right with you, please reach out before placing an order — we're always up for a conversation.
We offer refunds on selected hosting plans if you request them within the first 24 hours of your account being activated. This gives you a small window to test the waters and make sure everything feels right.
Refunds are only available if you raise a request within 24 hours of activation. After that, the service is considered fully consumed and non-refundable. We process verified refunds within 3 business days.
Hosting plans eligible for refund:
When a refund is approved, we deduct a flat 20% from the total — this covers payment gateway charges (2%) and applicable IGST (18%). The remaining 80% is returned to your original payment method or via UPI / Paytm, whichever works best.
To prevent fraud, we verify your identity before releasing any refund. You'll need to submit a valid government-issued ID (Aadhaar, Voter ID, or Passport) that matches your account details. If the details don't align, the refund is cancelled and the account may be suspended.
Not every product we sell is eligible for a refund. Some services are activated instantly with third-party providers, while others involve digital licenses that can't be returned once issued. Here's the full list of non-refundable items:
If you use abusive language toward our staff via chat, call, or support ticket, or if we discover that your contact details are fake or incomplete, your account will be terminated immediately and no refund will be issued. We have zero tolerance for disrespect or dishonesty.
We also cannot issue refunds if your service has been suspended or terminated due to policy violations — including phishing, copyright infringement, email abuse, resource overuse, illegal content, or misuse of our network. If you registered a domain as part of your hosting package, that domain fee is non-refundable even if the hosting itself qualifies.
One refund per customer. Even if you purchase multiple eligible plans, we only honor one refund request per person. Multiple signups to game the system will result in permanent account bans.
If you believe you're eligible for a refund, the process is straightforward — but it has to go through the right channel.
Step 1: Open a support ticket through your HostPeppy Client Area. Email or chat requests alone won't count as official refund applications.
Step 2: Include your UPI ID or Paytm number in the ticket so we know where to send the money.
Step 3: Submit your identity verification document if requested. Refunds won't be processed without this.
Step 4: Wait for our billing team to review and approve. Once verified, the refund is typically processed within 3 business days.
Identity verification protects both of us from fraudulent chargebacks and fake refund claims. Your document details must exactly match your account name, email, and phone number. Mismatches result in automatic denial.
You can cancel your hosting service at any time — but cancelling doesn't automatically mean you'll receive a refund. Cancellation simply stops future billing and removes access to the service.
To cancel:
Please don't submit cancellation requests via support ticket — our system won't process them that way. Once you confirm cancellation, your data will be scheduled for deletion according to our retention policy. Make sure you've downloaded any files, databases, or emails you want to keep before hitting that button.
If you change your mind after cancelling, you'll need to place a fresh order. We cannot reactivate terminated accounts or recover data once the deletion process begins.
We know life gets busy and invoices can slip through the cracks. Here's exactly what happens if your renewal payment doesn't arrive on time.
Grace period: You have 5 days after the due date to pay your renewal invoice without any extra charges.
Late fees: After 5 days, a late fee of 10–20% is added to your renewal invoice, depending on the service type.
Suspension: On the last due date, if payment still hasn't come through, your hosting account is suspended immediately. All websites, emails, and databases go offline.
Termination: If your account stays suspended for 10 days without payment, it is permanently terminated. All data is wiped from our servers and cannot be recovered under any circumstances.
Once an account is terminated due to non-payment, HostPeppy is not responsible for any lost data, emails, or configurations. We strongly recommend setting up auto-pay or calendar reminders to avoid accidental lapses.
If you have an outstanding balance on your account, we won't activate any new orders or services until that balance is cleared. This applies across all products — hosting, domains, emails, and add-ons.
Filing a chargeback or payment dispute with your bank or payment provider without first contacting us is a breach of trust — and of our Terms. We take these seriously.
If you initiate a chargeback, we reserve the right to:
We'd much rather solve problems through conversation than paperwork. If you're unhappy with a charge, open a ticket. Our billing team responds within 24 hours on business days and will do everything reasonably possible to make it right.
Money matters can feel stressful, and we don't want you wandering around in the dark. If anything on this page isn't crystal clear, or if your situation feels unique, just reach out:
We read every message personally and respond within one business day. No bots, no runarounds — just real humans trying to help.