We get it — sometimes things don't work out the way you planned. Here's exactly how cancellations and refunds work at HostPeppy, with no surprises and no fine-print traps.
At HostPeppy, we genuinely want you to be happy with your hosting experience. If something feels off — maybe the speed isn't what you expected, or the features don't quite match your needs — we'd much rather part as friends than keep you locked into something that isn't working.
That said, hosting isn't a try-before-you-buy service for everyone. We have to draw some lines to keep things fair for our team and our infrastructure. This page explains where those lines are, what you can expect back, and how to go about it.
By purchasing any service from HostPeppy, you agree to these cancellation and refund terms. If anything here doesn't sit right with you, please reach out before placing an order — we're always up for a conversation.
We want you to try our hosting services with confidence. If you're not completely satisfied, you can request a HostPeppy Wallet Credit within 30 days of your hosting account activation.
Instead of a cash refund, the eligible amount will be credited to your HostPeppy Wallet. This wallet balance can be used to purchase any eligible product or service available on the HostPeppy website.
Hosting plans covered under this policy:
Once your request is approved, the eligible amount will be added to your HostPeppy Wallet. This credit can be used to purchase hosting, domains, VPS, reseller hosting, SSL certificates, or any other eligible HostPeppy services.
HostPeppy Wallet credits are valid for 1 year from the date they are issued. Any unused wallet balance will automatically expire after the validity period and cannot be extended or converted into cash.
Please note that HostPeppy Wallet credits are non-transferable, non-withdrawable, and cannot be redeemed for cash or transferred to a bank account, UPI, Paytm, or any other payment method.
To help prevent fraudulent claims, we may verify your identity before approving a wallet credit request. You may be asked to provide a valid government-issued ID that matches your HostPeppy account information.
Not every product we sell is eligible for a refund. Some services are activated instantly with third-party providers, while others involve digital licenses that can't be returned once issued. Here's the full list of non-refundable items:
The use of our VPS services for any IRCTC-related activity, including but not limited to automated ticket booking, Tatkal booking automation, Proxy, bot-based booking, unauthorized scripts, software, or any activity that violates IRCTC rules, applicable laws, or third-party terms of service, is strictly prohibited. If any VPS account is found to be used for prohibited IRCTC-related activities, we reserve the right to suspend or terminate the VPS service immediately without prior notice. In such cases, the customer will not be eligible for any refund, credit, compensation, or service adjustment under any circumstances. Customers are solely responsible for ensuring that their use of the VPS complies with all applicable laws, regulations, and third-party terms of service. Purchasing a VPS service does not authorize the customer to use our infrastructure for prohibited, abusive, fraudulent, or unauthorized activities.
All customers purchasing or using any Web Hosting, Domain Registration, VPS, Cloud Server, Dedicated Server, or other services offered by us are required to provide complete, accurate, valid, and verifiable account information. This includes, but is not limited to, the customer’s full name, mobile number, email address, billing address, and any KYC or identity verification documents requested by us.
If any information provided by the customer is found to be false, incorrect, incomplete, misleading, unverifiable, or invalid, or if the customer fails or refuses to provide the requested KYC documents within the specified timeframe, we reserve the right to suspend, restrict, or terminate the customer’s account and services without prior notice.
In such cases, the customer shall not be eligible for any refund, whether full or partial, for any service purchased, including but not limited to Web Hosting, Domain Registration, VPS, Cloud Servers, Dedicated Servers, licenses, add-ons, or any other related service.
Customers are solely responsible for ensuring that all information submitted during registration, checkout, KYC verification, and throughout the service period remains accurate and up to date. Continued use of our services is subject to successful verification and compliance with our KYC and account verification requirements.
If you use abusive language toward our staff via chat, call, or support ticket, or if we discover that your contact details are fake or incomplete, your account will be terminated immediately and no refund will be issued. We have zero tolerance for disrespect or dishonesty.
We also cannot issue refunds if your service has been suspended or terminated due to policy violations — including phishing, copyright infringement, email abuse, resource overuse, illegal content, or misuse of our network. If you registered a domain as part of your hosting package, that domain fee is non-refundable even if the hosting itself qualifies.
One refund per customer. Even if you purchase multiple eligible plans, we only honor one refund request per person. Multiple signups to game the system will result in permanent account bans.
HostPeppy strives to provide reliable hosting services, server availability, and network connectivity. However, uninterrupted service cannot be guaranteed in every circumstance. By purchasing our services, customers acknowledge that temporary interruptions, degraded performance, and service unavailability may occur due to technical issues, security incidents, emergency maintenance, or circumstances beyond our reasonable control.
Network outages and connectivity issues: Interruptions caused by network failures, routing problems, packet loss, upstream connectivity issues, data center networks, telecommunications providers, or third-party infrastructure may affect service availability and may be excluded from uptime calculations.
DDoS attacks and cybersecurity incidents: Distributed Denial-of-Service (DDoS) attacks, malicious traffic, attempted intrusions, security incidents, and other cyberattacks may cause temporary downtime, increased latency, restricted connectivity, or degraded performance. HostPeppy may implement traffic filtering, attack mitigation, network rerouting, firewall restrictions, or other protective measures. Qualifying interruptions caused by such incidents may be excluded from uptime calculations.
Emergency and network maintenance: HostPeppy may perform urgent maintenance, security updates, hardware repairs, network maintenance, infrastructure upgrades, or other technical work when necessary to protect customers, maintain security, or restore service stability. Such work may be performed without advance notice when circumstances require immediate action. Resulting interruptions may be excluded from uptime calculations.
Force majeure and circumstances beyond our control: HostPeppy shall not be held responsible for service interruptions caused by events beyond its reasonable control, including major infrastructure failures, natural disasters, fire, flooding, widespread power outages, government restrictions, civil disturbances, and failures of essential third-party infrastructure or providers, to the extent permitted by applicable law.
Service restoration timeframe: Depending on the nature, severity, and complexity of an incident, service restoration may take approximately 30 minutes to several hours. In severe cases, including major DDoS attacks, extensive network failures, infrastructure damage, or force majeure events, restoration may take several days and could extend to three or four days or longer where circumstances make this unavoidable. HostPeppy will make reasonable efforts to investigate incidents, mitigate their impact, communicate material service disruptions where practicable, and restore services as promptly as reasonably possible. These timeframes are estimates and do not constitute a guaranteed restoration deadline.
Uptime target and exclusions: Any advertised uptime target, including 99.9% uptime, is subject to the applicable service terms and exclusions stated in this policy. Qualifying downtime arising from the circumstances described above will not be counted as eligible downtime when calculating an applicable uptime guarantee or service credit, to the extent permitted by the applicable service-level agreement and applicable law.
Cancellation, refunds, and compensation: A service interruption, temporary server outage, failure to achieve the advertised uptime target due to an excluded event, or an extended restoration period does not automatically entitle a customer to cancel for a refund, receive compensation, or obtain service credits. Refund eligibility will be assessed under HostPeppy's applicable Cancellation & Refund Policy and any specific written service-level agreement governing the service. This provision does not exclude refunds, remedies, or rights that customers are entitled to under applicable law.
Customer responsibility and data protection: Customers are responsible for maintaining independent backups of their websites, databases, emails, configurations, and other important data. HostPeppy may temporarily restrict or suspend affected services where reasonably necessary to mitigate an attack, protect infrastructure, or prevent further disruption. Customers should contact our support team for updates during a service incident.
If you believe you're eligible for a refund, the process is straightforward — but it has to go through the right channel.
Step 1: Open a support ticket through your HostPeppy Client Area. Email or chat requests alone won't count as official refund applications.
Step 2: Include your UPI ID or Paytm number in the ticket so we know where to send the money.
Step 3: Submit your identity verification document if requested. Refunds won't be processed without this.
Step 4: Wait for our billing team to review and approve. Once verified, the refund is typically processed within 3 business days.
Identity verification protects both of us from fraudulent chargebacks and fake refund claims. Your document details must exactly match your account name, email, and phone number. Mismatches result in automatic denial.
You can cancel your hosting service at any time — but cancelling doesn't automatically mean you'll receive a refund. Cancellation simply stops future billing and removes access to the service.
To cancel:
Please don't submit cancellation requests via support ticket — our system won't process them that way. Once you confirm cancellation, your data will be scheduled for deletion according to our retention policy. Make sure you've downloaded any files, databases, or emails you want to keep before hitting that button.
If you change your mind after cancelling, you'll need to place a fresh order. We cannot reactivate terminated accounts or recover data once the deletion process begins.
We know life gets busy and invoices can slip through the cracks. Here's exactly what happens if your renewal payment doesn't arrive on time.
Grace period: You have 5 days after the due date to pay your renewal invoice without any extra charges.
Late fees: After 5 days, a late fee of 10–20% is added to your renewal invoice, depending on the service type.
Suspension: On the last due date, if payment still hasn't come through, your hosting account is suspended immediately. All websites, emails, and databases go offline.
Termination: If your account stays suspended for 10 days without payment, it is permanently terminated. All data is wiped from our servers and cannot be recovered under any circumstances.
Once an account is terminated due to non-payment, HostPeppy is not responsible for any lost data, emails, or configurations. We strongly recommend setting up auto-pay or calendar reminders to avoid accidental lapses.
If you have an outstanding balance on your account, we won't activate any new orders or services until that balance is cleared. This applies across all products — hosting, domains, emails, and add-ons.
Filing a chargeback or payment dispute with your bank or payment provider without first contacting us is a breach of trust — and of our Terms. We take these seriously.
If you initiate a chargeback, we reserve the right to:
We'd much rather solve problems through conversation than paperwork. If you're unhappy with a charge, open a ticket. Our billing team responds within 24 hours on business days and will do everything reasonably possible to make it right.
Money matters can feel stressful, and we don't want you wandering around in the dark. If anything on this page isn't crystal clear, or if your situation feels unique, just reach out:
We read every message personally and respond within one business day. No bots, no runarounds — just real humans trying to help.